1. Who we are

Falcomms™ Hosting is a trading name of [Company Legal Name], registered in England and Wales (Company No. [XXXXXXXX]). We provide web hosting, domain registration, and related managed services to small businesses primarily in West London and the surrounding area.

For data protection purposes, we are the controller of the personal information you provide to us. Our registered address is [Address]. You can contact us at privacy@falcomms.co.uk.

2. What data we collect

We collect information you give us directly when you create an account, place an order, or contact support:

  • Name, email address, billing address, and telephone number
  • Payment card details (processed and stored by our payment provider; we do not store card numbers)
  • Domain registration details (required by registry operators under ICANN rules)
  • Support ticket correspondence

We also collect data automatically when you use our services:

  • IP addresses and server access logs (retained for 30 days for security purposes)
  • Browser type and referring URL (via standard HTTP headers)

3. How we use it

We use your data to:

  • Provide and run the services you have purchased
  • Send service-critical notifications (downtime alerts, renewal reminders, security notices)
  • Respond to support requests
  • Comply with legal obligations (VAT, anti-fraud, ICANN domain registration rules)

We will only send marketing communications if you have opted in, and you can unsubscribe at any time.

4. Legal basis

We process your data on the following bases under UK GDPR:

  • Contract performance: to deliver the services you have ordered
  • Legal obligation: e.g. VAT records, ICANN WHOIS requirements
  • Legitimate interests: fraud prevention, network security, service improvement
  • Consent: for marketing emails (opt-in only)

5. Who we share data with

We do not sell your data. We share it only where necessary:

  • Krystal.io: our infrastructure provider; servers are located in the UK
  • WHMCS: our billing and account management platform
  • Payment processors: to handle card transactions (PCI-DSS compliant)
  • Domain registries: WHOIS publication as required by ICANN policy
  • Authorities: where required by law

6. How long we keep it

Account data is retained for the duration of your relationship with us and for 6 years afterwards (to comply with UK tax law). Support ticket data is retained for 3 years. Server logs are deleted after 30 days.

7. Your rights

Under UK GDPR you have the right to access, correct, delete, restrict, or port your data, and to object to processing. To exercise any of these rights, email privacy@falcomms.co.uk. You also have the right to lodge a complaint with the ICO.

8. Cookies

See our Cookie Policy for full details of the cookies used on this website.

9. Changes to this policy

We may update this policy from time to time. The effective date at the top of this page reflects when the current version came into force. For significant changes we will notify existing customers by email.

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