If you need assistance with your hosting, domain or account, you can contact our support team by opening a support ticket.
In this article, we will cover
- Where to open a support ticket
- What information to include
- How to track replies from our support team
Opening a Support Ticket
To contact support, log in to the Client Area.
Then click Support Tickets or go directly to the support page.
[Screenshot Placeholder – Support ticket submission page]
Choosing the Correct Department
When submitting a ticket you will be asked to choose a department.
Select the option that best matches your request.
Common departments include:
- Technical Support
- Billing Enquiries
- Sales Questions
Providing Helpful Information
When submitting a ticket, try to include as much detail as possible.
This helps our team resolve your issue more quickly.
Useful information may include:
- Your domain name
- A description of the issue
- Any error messages you are seeing
- Screenshots if available
[Screenshot Placeholder – Example support ticket]
Tracking Your Support Requests
After submitting a ticket you will receive an email confirmation.
You can reply to this email or log in to the Client Area to view updates.
Need Urgent Help?
If your website is down or you have an urgent issue, please mention this clearly in the ticket subject so our team can prioritise it.
