This guide explains the email server settings you should use when connecting your hosting email account to an email application.
These settings can be used with most email clients including Microsoft Outlook, Apple Mail, Mozilla Thunderbird and mobile email apps on smartphones or tablets.
Important: Microsoft Outlook is an email application installed on your computer. It is different from Outlook.com or Microsoft 365 email services. If your email address was created through your Falcomms hosting account, you will need to configure Outlook using the server settings provided in this guide. An email created with Falcomms should not be mistaken for a Microsoft email account. It is a hosting email mailbox that can be accessed using webmail or connected to email applications such as Outlook.
When setting up email on a device, you will usually be asked to enter incoming and outgoing mail server information. These settings allow your device to connect securely to the mail server where your messages are stored. The configuration below works with all Falcomms hosting accounts.
In this article, we will cover
- The incoming mail server settings
- The outgoing mail server settings
- Recommended security settings
- When to use IMAP or POP
Incoming Mail Server (IMAP)
We recommend using IMAP whenever possible. IMAP keeps your mailbox synchronised across multiple devices, meaning emails remain stored on the server and stay consistent between your phone, computer and webmail.
For example, if you read a message on your phone, it will also appear as read on your computer or tablet. Likewise, if you delete a message on one device, the change will be reflected everywhere else. This makes IMAP the most convenient option for people who access their email from more than one device.
- Server: mail.yourdomain.com
- Port: 993
- Encryption: SSL/TLS
- Username: your full email address
- Password: your email password
Incoming Mail Server (POP3)
POP3 downloads emails directly to a device and may remove them from the server once downloaded. Because of this behaviour, messages may only appear on the device where they were first received.
This means if you download email to your computer using POP3, the same messages might not appear on your phone or other devices. POP3 can still be useful in situations where email is accessed from a single computer, but it is generally less flexible than IMAP.
- Server: mail.yourdomain.com
- Port: 995
- Encryption: SSL/TLS
- Username: your full email address
- Password: your email password
Outgoing Mail Server (SMTP)
The outgoing mail server (SMTP) is responsible for sending emails from your email application. Whenever you send a message, your device connects to the SMTP server to deliver the email to the recipient.
Most email clients require SMTP authentication. This ensures that only authorised users can send email through the server and helps prevent spam or unauthorised mail activity.
- Server: mail.yourdomain.com
- Port: 465
- Encryption: SSL/TLS
- Authentication: Required
- Username: your full email address
- Password: your email password
Recommended configuration tips
When configuring your email client, ensure that the outgoing mail server uses authentication. Most applications include an option such as “Use the same settings as the incoming mail server”. This option should normally be enabled.
If your email application asks which account type to use, select IMAP unless you specifically require POP3. IMAP provides a more reliable experience when accessing email across multiple devices.
If you are unsure where to locate these settings inside your hosting control panel, please refer to our guide on how to find your email settings in cPanel.
Need help?
If you continue to experience difficulties configuring your email client, our support team will be happy to assist.
