This guide explains how to connect your hosting email account to Microsoft Outlook.
Microsoft Outlook is an email application that you install on your computer. It is important to understand that Falcomms does not provide Outlook itself, Outlook.com, or Microsoft 365. Falcomms provides your email mailbox through your hosting account, and Outlook can be used as a tool to access that mailbox.
In other words, if your email address was created through your hosting package, it is a hosting email account rather than a Microsoft email account. You can still use it in Outlook, but you must enter the correct mail server settings during setup.
Once your account has been added, Outlook can be used to send and receive messages, organise folders, and keep a local view of your mailbox on your computer.
In this article, we will cover
- How to add a new account in Outlook
- The correct mail server settings
- How to test your connection
Open account settings
First, open Microsoft Outlook on your computer.
In Outlook:
- Open File
- Select Add Account
This opens the Outlook account setup screen where you can add another mailbox.
[Screenshot Placeholder – Outlook add account screen]
Enter your email address
Type your full email address into the email field.
Before continuing, select Advanced options.
Then tick Let me set up my account manually. This is important because Outlook may otherwise try to detect the settings automatically, which does not always work correctly for hosting email accounts.
After enabling manual setup, click Connect.
Choose account type
When Outlook asks which type of account you want to use, select IMAP.
IMAP is recommended for most users because it keeps your email synchronised across multiple devices. This means messages remain on the server and stay consistent between Outlook, your phone, tablet, and webmail.
If you only use one device you may see POP as an option, but IMAP is usually the better choice because it is more flexible and reduces the chance of messages appearing on one device but not another.
Enter server settings
You will now be asked to enter the incoming and outgoing mail server settings for your hosting email account.
Incoming Mail
- Server: mail.yourdomain.com
- Port: 993
- Encryption: SSL/TLS
Outgoing Mail
- Server: mail.yourdomain.com
- Port: 465
- Encryption: SSL/TLS
When Outlook asks for your sign-in details, use your full email address as the username together with your email password.
If Outlook shows an option for outgoing server authentication, make sure it is enabled and uses the same login details as the incoming server. This is required for sending email successfully.
Finish setup
After entering the settings, Outlook will prompt you for your password and then test the connection to the mail server.
If the setup completes successfully, your mailbox will be added and your folders will begin to appear in Outlook. Depending on the size of your mailbox, it may take a few moments for all of your messages to synchronise.
If Outlook cannot connect, check that the server name, ports, encryption type, and password have all been entered correctly. A common mistake is entering only the mailbox name rather than the full email address as the username.
If you are unsure which settings to use, please refer to our guide on email settings for your hosting account.
Need help?
If Outlook cannot connect to your mailbox or you see an error during setup, our support team will be happy to assist.
