This guide explains how to find the email settings for your hosting email account in cPanel.
If you are setting up email on a computer, phone, or tablet, your email application will usually ask for incoming and outgoing mail server details. These settings can be viewed inside cPanel and are provided for each email account created on your hosting package.
This guide is useful if you are setting up email in applications such as Microsoft Outlook, Apple Mail, Thunderbird, or a mobile mail app and need to confirm the correct server names, ports, and security settings.
In this article, we will cover
- Where to locate your email accounts in cPanel
- How to open the email configuration screen
- Which settings to use in your email application
Log in to cPanel
First, log in to your hosting control panel.
If you are unsure how to access it, please refer to our guide on how to access your hosting control panel (cPanel).
Once you are logged in, scroll to the Email section or use the search bar at the top of cPanel to search for Email Accounts.
[Screenshot Placeholder – cPanel Email Accounts icon]
Open the Email Accounts page
Click Email Accounts to view the list of mailboxes created under your hosting account.
Here you will see each email address, along with options to manage storage, reset passwords, and access additional configuration tools.
If the email address you want to set up has not yet been created, you will need to create it first before continuing.
Open the Connect Devices option
Find the email address you want to use and click Connect Devices.
This page contains the connection details needed for most email applications. It is one of the most useful areas in cPanel when setting up a mailbox on a new device.
[Screenshot Placeholder – Connect Devices option for an email account]
Review the mail settings
On the Connect Devices page, you will see the recommended incoming and outgoing mail settings for your account.
These normally include the mail server name, port numbers, and encryption methods for both incoming and outgoing mail. In most cases, you should use the secure SSL/TLS settings shown on the page.
You may also see both IMAP and POP3 options. For most users, IMAP is recommended because it keeps your email synchronised across multiple devices.
[Screenshot Placeholder – cPanel mail client manual settings]
Use the settings in your email application
You can now enter these settings into your chosen email application. This may include Microsoft Outlook, Apple Mail, Thunderbird, or the Mail app on an iPhone or iPad.
When prompted, make sure the username is entered as your full email address rather than only the part before the @ symbol. This is a common mistake and can prevent the connection from working.
You should also make sure the outgoing mail server uses authentication if your email application asks. In most cases, the outgoing server should use the same username and password as the incoming server.
If you are not sure whether to use IMAP or POP3, we recommend IMAP unless you have a specific reason to use POP3 on a single device only.
Need help?
If you have difficulty locating your email settings or entering them into your device, our support team will be happy to assist.
